What happens when the bot genuinely doesn't know the answer?
This is usually the first worry a business owner has, and it's a fair one. Here's exactly what Prodo does instead of guessing - no vague reassurances, the actual mechanism.
Written for business owners - no tech background needed
It's built to recognize its own limits
Prodo isn't designed to confidently answer everything - it's designed to know the difference between "I have a real, specific answer for this" and "this needs a person." A complaint, a price negotiation, anything genuinely outside what you've told it about your business - it recognizes that moment and doesn't guess or improvise a policy you never set.
What happens the instant it hands off
You get a WhatsApp message immediately, with a direct link to that exact conversation. No login, no searching through a dashboard to find it - you tap the link and you're looking at exactly what the customer asked, right away.
You reply in whichever language you're comfortable in
Type your reply in Kazakh, Russian, or English - whichever is easiest for you in the moment - and it's automatically rewritten to match the language the customer was actually writing in before it's sent. You never have to think about translating it yourself.
If you're slow to respond, the customer still isn't left hanging
If you don't get to it in time, the customer automatically gets a polite message letting them know their question was noted and someone will follow up - so they're never just staring at an unanswered chat wondering if anyone's coming. You also get a short written summary of what they needed, with their number, so you can follow up personally whenever you're free - there's no pressure, no ticking clock forcing you to act, just a note waiting for you.
Questions people actually ask
Will it ever just make something up instead of admitting it doesn't know?
It's specifically built not to. If it's not confident about the actual facts of your business - a price, a policy, an availability question - it hands off to you rather than guessing at an answer that might be wrong.
Do I have to respond immediately?
No. You get a heads-up partway through the response window, and if you still haven't responded by the end of it, the customer gets a polite holding message automatically - you're never on the clock in a way that penalizes you for being busy.
Can two escalations pile up on me at once?
No - only one active hand-off is open per business at a time, so you're never juggling several urgent replies simultaneously.
What if a customer is rude or the situation is difficult?
That's exactly the kind of situation the bot recognizes and hands to you rather than trying to handle itself - some things genuinely need a person.