How Prodo actually works, from start to your first reply
No surprises, no hidden steps. Here's exactly what happens between signing up and your bot answering its first real customer - most of it takes minutes, not days.
Written for business owners - no tech background needed
What a real conversation looks like
A customer messages your furniture shop: "Do you have the grey sofa in stock, and can you deliver by Friday?" Prodo checks what you've told it about your current stock and delivery timing, and replies with a specific, honest answer - not a vague "please contact us for details," and not a made-up promise if the honest answer is "I'm not sure, let me check." That second case is exactly when it brings you in.
Nothing here is permanent
Change your hours next month? Update your description and re-confirm - it takes the same couple of minutes it did the first time. Running a two-week promotion? Add a short note without touching your main description at all, and remove it whenever the promotion ends.
You sign up
Your business name, your name, your email and phone number, and which kind of business you run. Takes about a minute.
You connect your WhatsApp number
You choose how: bring your own WhatsApp Business API credentials if you already have them (free), or let Prodo's team handle the technical setup for you, either on your own Meta account or entirely on Prodo's - whichever you'd rather not deal with yourself.
You describe your business, in your own words
Not a form with dozens of tiny fields - just write about your business the way you'd explain it to a new employee on their first day: what you do, your hours, your prices, your policies, anything customers commonly ask about.
Prodo tidies it up, you review it
Your description gets lightly cleaned up for clarity and structure - nothing is invented or changed, it's still entirely your own words, just easier for the bot to work from. You read it over and confirm it looks right before anything goes live.
Your bot goes live
From this moment, messages to your WhatsApp number get real replies automatically - day or night, weekends included.
It taps you on the shoulder when it should
A complaint, a negotiation, a question genuinely outside what you told it - instead of guessing, it messages you directly on WhatsApp with a link straight to that exact conversation, so you can step in personally.
Questions people actually ask
How long does the whole setup actually take?
Writing your business description usually takes 10-15 minutes. Connecting WhatsApp can be instant if you already have API credentials, or a few days if Prodo's team is setting it up for you from scratch - that part depends on Meta's own verification process, not on Prodo.
What if I write my description badly, or forget something?
You can edit it any time, as many times as you want - there's no "final" version. If you forget to mention something, a customer's question about it just triggers a hand-off to you the first time, and you add it afterward.
Does the bot ever go live without me approving it first?
No. You always review the final version and explicitly confirm it before your bot starts answering anyone.
What happens to messages sent before I set anything up?
Nothing - Prodo only starts responding once you've connected your number and confirmed your bot. Nothing is answered on your behalf before you've approved it.