Yes. You describe your business — services, prices, hours, policies, common questions — and Prodo builds a working knowledge base from it. Businesses with more complex, consultative questions (like furniture or real estate) get a more advanced AI plan; simpler businesses (like a laundry or car wash) run on a lighter, faster plan.

Prodo recognizes when a question is genuinely beyond what it knows and hands it to you directly — a WhatsApp message with a link to reply to that exact customer, in whichever language you're comfortable in. Prodo translates your reply back to match the customer's own language automatically.

Yes, as long as it can be connected through WhatsApp's official Business API (which our Assisted and Full-service setup handles for you). Once connected, that's the number your customers already know and message — nothing changes on their end.

Optionally. Prodo can send a single, low-pressure follow-up to a customer whose conversation went cold — never pushy, never repeated, and entirely opt-in per business. You control whether it's on, and how many days it waits first.

Prodo is a WhatsApp chatbot platform built for Kazakhstani small and medium businesses. It connects to your WhatsApp Business number and automatically answers customer questions using AI, in Kazakh, Russian, or English, day and night.

You connect your WhatsApp Business number, tell Prodo about your business — hours, prices, policies, common questions — and Prodo turns that into a ready-to-use assistant. From then on, it reads incoming customer messages and replies automatically, drawing on your actual business facts rather than guessing.

Prodo replies naturally in Kazakh, Russian, or English — whichever language your customer writes in. There's no menu or language selection needed; Prodo detects it from the conversation itself and answers in kind.

No. Prodo is built for business owners, not developers. Connecting your WhatsApp number takes a guided form, and describing your business is just plain text — no code, no integrations to configure yourself.

If you already have working WhatsApp Business API credentials, you can connect them yourself and be live the same day (Self-service tier). If you need our team to set up WhatsApp for you from scratch, that typically takes a few business days for Meta's business verification, plus our setup work.

A WABA is Meta's official business messaging account, required to send automated WhatsApp replies at scale. You don't need one before signing up with Prodo — most businesses choose our Assisted or Full-service setup, where we create and configure it for you.

Three options: Self-service (free, if you already have WhatsApp Business API credentials), Assisted (we walk your business through the official Meta setup, step by step), or Full-service (we set everything up under our own account, so there's nothing technical for you to do at all).

Prodo's price has three parts: a one-time setup fee (depending on which setup option you choose), a fixed monthly subscription - ₸10,000/month - and a running balance you top up as needed for actual AI usage and messaging. There's no large upfront license fee: you only pay for setup, the subscription, and what your chatbot actually uses.

The setup fee covers connecting your WhatsApp number to Prodo — whether you already have API access (free, Self-service) or need help end-to-end (paid Assisted or Full-service tiers, where our team handles the WhatsApp Business setup for you).

Every AI reply and WhatsApp message deducts a small amount from your balance - typically around ₸1,000-5,000/month depending on your plan and message volume. You top up in advance, and we notify you by WhatsApp as soon as your balance drops to 20% — well before it runs out, so your chatbot never goes silent on a customer mid-conversation.

Your customers keep getting answers first — Prodo is built to warn you well before that point. You'll get a WhatsApp notification once your balance is running low, so you can top up before service is ever interrupted.

Yes. Sensitive credentials (like your WhatsApp access tokens) are encrypted at rest, and every business's data is kept strictly separate at the database level — one business can never see another's conversations, prompts, or customer data.

Only you, through your own dashboard. Prodo's AI processes messages to generate replies, but conversation data is scoped strictly to your business account and never shared across clients.

Reach out directly — Prodo is built and supported by a small, hands-on team, not a support ticket queue you disappear into. Setup issues, billing questions, or anything else, you'll be talking to a real person.

Your plan (Basic or Pro) can be adjusted as your business's needs change. Your WhatsApp number can be edited freely before setup is complete; after that, changing it requires a quick verification step since real setup work is already tied to that number.